Dining Services Manager

Description

Job Description: Campus Title: Dining Services People Excellence Manager

State Job Title: Staff Associate
Department: Dining
Job Code: HA5300
FLSA Status: Exempt
Funding: TBD
Bargaining Unit: APA
Job Type: Full-time Permanent
Timeframe: 52 Weeks
Shift: Monday- Friday 9:00 a.m. – 5:00 p.m. (With occasional nights and weekends as needed to complete job duties and during peak periods of demand)
Regular Days Off: Saturday and Sunday

Supervision Received: The Dining Services People Excellence Manager serves under the general supervision of the Director of Dining Services and functions independently while following university and department policies, procedures, missions, and goals.
Supervision Exercised: Provides supervision and observation of staff who are training and onboarding including full-time, contract, and, student employees. Directly supervises 1 student intern or up to 2 full-time team members.

Salary: $64,000.00-$68,000.00 (Salary will be commensurate with education and experience)

General Statement of Duties:

The Dining Services People Excellence Manager provides training, development, evaluation, and onboarding and is responsible for improving the productivity of all department employees. This position assesses department wide developmental needs to drive training initiatives and identifies and arranges suitable training solutions for all employees specifically related to foodservice and safety. This position actively searches, creatively designs, effectively implements, and thoughtfully evaluates methods to educate, enhance performance, improve moral, and recognize positive performance for department staff. Additionally, this position maintains departmental responsibilities outlined in multiple union contracts, scheduling, and is the departmental liaison to human resources and payroll. Additionally, this position completes hiring and onboarding practices for the people resources in the department.

Preferred Skills & Abilities:

Excellent verbal and written communication skills.
Strong people and presentation skills.
Adept with a variety of multimedia training platforms and methods.
Ability to evaluate and research training options and alternatives.
Ability to design and implement effective training, development, and onboarding procedures.
Skilled in the use of Microsoft Office Suite and Online Applications
Experience working with Employment Unions and Contracts.
Bilingual

Requirements:
Required Qualifications:

Bachelor’s degree in relevant field
Three years of experience in employee training and development preferably in foodservice environments
ServSafe Certified or ability to complete certification within three months of hire.
Tips Certified or ability to complete certification within three months of hire.
Commonwealth of Massachusetts Allergen Certification or ability to complete certification within three months of hire.

Physical Requirements:

Prolonged periods sitting/standing at a desk and working on a computer.
Must be able to lift up to 50 pounds at a time.
Standing for extended periods of time.
Working in a foodservice environment and around cooking/cold holding equipment.
Working in crowded and busy environments and occasionally outdoors
Dexterity to complete duties in a foodservice environment

Schedule:

Monday – Friday with occasional nights and weekends as needed to complete job duties and during peak periods of demand
Hours vary as needed to complete job duties and during peak periods of demand