Customer Service Representative

Description

The Customer Service Representative will be responsible for delivering an exceptional customer experience from project inception to completion, providing professional and courteous communication with customers and across departments.

Roles & Responsibilities

Develop strong positive working relationships with customers and colleagues.
Regularly monitor all active projects for accuracy of information and to ensure that deadlines are being upheld while providing necessary communication to customers and the organization.
Utilize organizational and time management skills to prioritize and adjust daily tasks.
Coordinate efforts with customers and sales representatives to obtain documentation necessary for solar projects.

Qualifications & Experience

Strong communication skills including the use of a call management system as well as text messaging and email.
Ability to mitigate customer concerns while arriving at the best positive outcome.
Proficiency with Microsoft Office, Adobe PDF, Document Management. SalesForce.com experience is preferred.
Desired attributes include organizational and time management skills, strong decision making and problem solving, team player and attention to detail.
Experience in a faced paced office environment is preferred. Potential on the job training opportunity.

Benefits

Health, Dental and Vision Plans
401k with Company Match
Company Sponsored Life Insurance
Paid Time-Off and Paid Holidays