Unemployment Assistance Questionnaire - MassHire Holyoke Career Center

MassHire Holyoke is not the Department of Unemployment Assistance and we no longer have an on-site DUA Representative at our office. However, we may be able to help you in very specific, limited circumstances. When we are unable to assist you with a problem, guidance will be given regarding the next steps you should take with DUA.

Please identify the problem you are having out of the dropdown list to see if we can assist you. *

To file or reopen a UI claim you must either call 877-626-6800 or file online at https://www.mass.gov/how-to/apply-for-unemployment-benefits. MassHire Holyoke cannot assist you in this process.

MassHire Holyoke cannot assist you with this. You should go to this link: https://www.mass.gov/how-to/request-your-unemployment-benefits-1099-g

Have you not received UI weekly payments for 9 weeks or more? *

No
Yes

Did DUA send you a Disqualification notice? *

Yes
No

MassHire Holyoke cannot assist you with this. You must speak with DUA Customer Service at 877-626-6800.

Have you already filed an appeal of the disqualification? *

Yes
No

Were you disqualified because you failed to prove your identity to DUA? *

Yes
No

MassHire Holyoke cannot assist you with this. You must wait to be sent a hearing date/time by the DUA Hearings Department.

MassHire Holyoke may be able to assist you in uploading identity documents which could help in resolving this disqualification.

Do you need assistance to file an appeal of the disqualification? *

Yes
No

Thank you for your responses. It appears that MassHire Holyoke cannot be of assistance to you. You must speak with DUA Customer Service at 877-626-6800.

Do you know what Pending Issue has caused a hold on your UI payments? *

No
Yes

Are you facing an imminent economic crisis? Please check any and all of the following statements if they describe you: *

I am behind on my mortgage or rent payments and in danger of losing my house/apartment.
I am behind on my car payments and in danger of it being repossed.
I am behind on my utlity payments and phone/electric/gas services are in danger of being cut off,
I am behind on my health insurance payments and will soon lose my coverage.
I am not yet behind on payments but I have exhausted all of my savings and soon will be unable to make payments.
None of these statements apply to me.

MassHire Holyoke cannot assist you with this issue at this time. You must wait to be contacted by a DUA Adjuster regarding the Pending Issue on your claim. You should complete this questionnaire again in the future if your answers change with regard to the number of weeks your payments have been on hold or if you are facing an imminent economic crisis.

Please complete the contact information below and you will be called when a UI Printout is ready for you to pick up at MassHire Holyoke at 850 High Street, Holyoke, MA. You must present a State photo ID to receive the printout.

Name of UI Claimant seeking UI Printout *

First

Last

Phone *

Enter Your UI Claimant ID # or Your Complete Social Security # (AFTER ENTERING THE NUMBER, CLICK SUBMIT) *

MassHire Holyoke cannot assist you with this. You must complete the Fraud Report form at https://www.mass.gov/forms/unemployment-fraud-reporting-form

MassHire Holyoke cannot assist you with this. You must contact the technical help desk at ID.me at http://help.id.me/

MassHire Holyoke cannot assist you with this. Unfortunately, personal contact information can only be updated through an in-person appointment at the DUA Re-Employment Center in downtown Boston. You must make an appointment in advance via https://www.mass.gov/info-details/welcome-to-the-boston-re-employment-center-rec

It appears that given your circumstances, a MassHire Holyoke UI Level 2 Specialist may be able to provide you with more clarity on what is affecting your UI claim. We cannot resolve your issue but we may be able to help identify the next steps that you should take with DUA. Please select what you would like to do. *

I am requesting a phone call from a UI Level 2 Specialist ( Allow 3 business days for us to reply)
I do not wish to be contacted.

Name of UI Claimant seeking UI Level 2 Assistance *

First

Last

Phone *

Enter Your UI Claimant ID # or Your Complete Social Security # (AFTER ENTERING NUMBER, CLICK SUBMIT) *