Systems Analyst

Description

Systems Analyst

Salary – $79,141.00 – $85,665.00 Annually
Location – Holyoke, MA
Job Type – Full-time
Division – Administration & Finance
Job Number – NUP-23-75
Closing – 1/6/2023 11:59 PM Eastern

Reporting to the Director of Enterprise Applications, performs analysis, development, testing, and support for applications including Ellucian Banner modules and associated products. Provides technical expertise and assistance to functional departments to support business processes.

Gathers information concerning administrative requests to determine project requirements, scope, impact, and timeline. Communicates regarding project details within applications team and with affected users at all levels. Designs, develops, and implements solutions.
Resolves functional users’ questions and problems, escalating issues to other ITD staff or vendor support as required.
Performs application programming and report development as necessitated by project requirements, ensuring adherence to established security standards.
Develops and maintains standard data inquiries for regulatory compliance and other purposes.
Reviews system upgrades and version releases, and coordinates planning with Enterprise Applications team, other ITD departments, and stakeholders.
Analyzes workflow, use of system features, and data management for ERP applications when working with user departments. Collaborates with functional staff to increase productivity and efficiency through feature implementation, supplemental programs and reports, or system modification.
Learns and supports new academic and administrative applications as needed.
Performs other related duties as assigned.

Qualifications
REQUIRED:

Associates degree in Computer Science, Information Technology, or related field.
Minimum 5 years applications support or programming.
Ability to work with a diverse staff and faculty.
Experience with Ellucian Banner or other higher education ERP Systems.
Experience in a college or university setting.
Three or more years of experience with Crystal Report writing and support.
Experience with training and supporting faculty with enterprise applications.

EQUIVALENCY STATEMENT: Applicants who do not meet the qualifications as stated above are encouraged to put into writing precisely how their background and experience have prepared them for the responsibilities of this position.

PREFERRED:

SQL experience.
Relational database application development, including knowledge of tables, packages, stored procedures, triggers, views.
Strong commitment to customer service.
Ability to communicate and collaborate effectively with constituents at all levels.
Knowledge of Java; experience in a college or university setting.
Are you excited and interested in this role but don’t meet every requirement? We encourage you to apply anyway. A LinkedIn Gender Insights study shows that women and people of color are less likely to apply to jobs unless they meet every qualification.

Holyoke Community College is dedicated to Equity, Diversity, Inclusivity, and Belonging, so we genuinely encourage you to apply even if your experience doesn’t align perfectly with every qualification in the job description.

Full-time, Non-Unit Professional position

Salary Range: $79,141 – $85,665/year, plus a comprehensive State benefits package

Hours: 37.5 hours/week

Funding Source: State