Patient Service Representative

Description

Patient Service Rep

Full-TimeSpringfield, MA
Customer Service – Baystate Health
Req#: R21368
Category(s): Administrative Support, Customer Service
Full Time / Part Time: Full-Time
Shift: First

Summary:

In collaboration with the multi-disciplinary care team performs the administrative tasks necessary to support exceptional patient-centered care; such as, reception, registration, demographic and insurance verification, answer telephone calls and direct to the appropriate individual, strong customer service skills among patients and multidisciplinary team. As a level one works two works under the supervision of Practice Supervisor or Manager and is focused on learning the procedures and gaining the knowledge necessary to achieve proficiency in the duties assigned.

Required Work Experience:

1) Experience or education equivalent to that generally received by obtaining HS graduation

Preferred Work Experience:

1) 6 months

Skills and Competencies:

1) Medical terminology, keyboard, Microsoft office products, schedule systems, medical records (electronic and paper), billing, basic math, language, reading and writing, customer service

2) If applicable validates interpretation and translation and attends Interpreter in-service meetings as required

Education:

GED or HiSET (Required)