Patient Placement Asst-PT

Description

Patient Placement Asst

Part-TimeSpringfield, MA
Customer Service – Baystate Health
Req#: R21476
Category(s): Administrative Support, Customer Service
Full Time / Part Time: Part-Time
Shift: First

Summary:

Under direction of the Patient Placement Care Manager, receives and assesses requests from all major customer constituencies: patients, providers, Patient Placement Care Manager and service areas including the regional transfer service at BMC.. Analyzes customer requests and coordinates accurate and thorough information exchange. Is able to prioritize assignments of all inpatient, observation and day stay patients. Conducts the necessary review to properly place a patient based on scripted criteria provided. Provides accurate documentation following all established protocols. Collaborates with service area and acts as liaison between Baystate Health and our external customers to satisfy customer requests. Is responsible to coordinate patient placement functions in collaboration with the throughput nurse. Performs responsibilities within established customer service standards. Responsible for assisting department manager in the collection of key data elements utilized in monitoring department metrics as directed.

Required Work Experience:
1) Proven customer service experience, ability to synthesize clinical information to properly place patients to the correct location

Preferred Work Experience:
1) Clinical background, Direct Patient care experience preferred,

Skills and Competencies:
1) None Listed

Education:

Associates of Science, GED or HiSET: Medical Terminology (Required)

Certifications:

Certified Home Health Aid – Other, Certified Nurse Aide – Other