Intake Coordinator/Lead Visit Monitor-PT

Description

Parent and Youth Support Programs
1588_Visit Monitor_PT
Reports to: Direct Care Supervisor of Supervised Visitation

Schedule: Part time, Friday 5pm-8:30pm; Saturday, 9am-3:30pm, with flexibility to meet program needs including evening / weekend service

Location: Springfield

FLSA Status: Non-Exempt

Starting Rate: $17.00/hour

URL: www.ywworks.org/employment

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. We provide a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, HIV education and testing, and vocational training. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Position Purpose

The YWCA’s Supervised Visitation Program allows parents in high conflict or high risk situations to spend time parenting their child in a safe, structured, and supportive environment. Trained Visit Monitors & Intake Coordinators support the non-custodial parent in developing a healthy and loving relationship with their child while following all policies and guidelines designed to ensure safety. The Visit Monitor & Intake Coordinator is also responsible for communicating regularly with the Lead Visit Monitor regarding the status of visits and any concerns.

Essential Responsibilities

Schedule and conduct in-person intakes and risk assessments with residential and non-residential parents and arrange for site tours and interviews with children prior to first visit.
Ensure parties are referred as necessary to external resources for domestic violence, batterer’s intervention, counseling, and financial assistance among others.
Attempt contact with families assigned by the Direct Care Supervisor within 2 business days of assignment.
Input all new client intakes and goals into AWARDS within 3 business days of completion.
Monitor supervised visits at Springfield Centers and other Visitation Center sites if needed for coverage.
Coverage for DCC Visitation Center as needed.
Assist with set up and closing of center to include setting up of rooms and cleaning up at end of the day.
Briefing Visit Monitor on visiting families prior to their arrival
Ensure the preparation of documents to be used during the visit with a focus on any known safety concerns.
Model appropriate parenting behavior and encourage healthy parent child relationships/interactions.
Ensure compliance with center rules and policies while making interventions as necessary.
Communicate in a timely manner with Direct Care Supervisor on any incidents and issues.
Ensure that transportation of children at exchanges and visits adhere to all safety laws/policies regarding seat belts and car seats.
Attend supervision, trainings and staff meetings as required.

Qualifications

Minimum High school diploma with 2 years relevant experience in human services field.
Excellent verbal, written, and organizational skills.
Ability to resolve conflict in appropriate ways
Prior experience working with survivors of violence and/or those who have perpetrated violence in an intimate partner relationship preferred.
Experience and knowledge of child development and impact of domestic violence on children preferred.
Experience with survivors of gender-based violence and exploitation;
Experience addressing the impacts of decisions and actions on multiple communities;
Understanding of both interpersonal and structural racism and bias;
Ability to represent agency from a management perspective in an active union environment;
Excellent written and organizational skills including computer