Description
Customer Service Representative (Manufacturing)
Westfield Electroplating Company, Inc. – Westfield, MA
Westfield Electroplating Company is seeking a knowledgeable Customer Service Representative.
As a Customer Service Representative you will be a liaison between our customer and manufacturing floor. Your responsibility is to communicate customer requests internally.
The communication will take many forms including face to face, telephone, electronic and written correspondence. Effective communication is a critical skill that this position requires. Our customer production scheduling software will need to be mastered so that you can efficiently collect information and generate status reports. Once the status reports are generated you will need to follow up with each department to verify that everything is moving forward as planned.
The volume of phone calls is very high; you will need to be friendly but efficient in order to keep other customers from becoming frustrated while waiting on hold. The ability to communicate effectively is a key skill to master to be successful in this position.
Skills/ Requirements:
Pull customer status reports
Follow up on jobs by meeting with the group leaders to make sure the jobs are on track to ship as scheduled (per the scheduled ship dates, status reports and conversations with customers)
Email the reports to customers
Receiving a high volume of phone calls, many expedite requests and looking into what we can to meet their requests
Keeping the lines of communication open between the different departments and our customers
Associate Degree or High is preferred
Pay Rate and Benefits
Depend on experience.
Health Insurance Single $8.40 / week Family $20.24. / Week Copayment $10.00 / visits Generic Prescriptions $10.00 Preferred Prescriptions $25.00 Non-Preferred Prescriptions $45.00
Dental Insurance
Single $3.58 / week Family $10.17 / week
Additional Benefits
401K
Vacation Time
Personal Time Off (56 Hours a year!)
Life Insurance
Short Term Disability
Cell phone discount (Verizon/AT&T)
Coffee Daily
Important Notes:
WEPCO is an equal opportunity employer EEOC – M/F/D/V EEO.
***Must be able to pass a pre-employment drug screening and physical. ****
Job Type: Full-time
How to Apply
http://www.westfieldplating.com to apply