Associate Director Event Services

Description

Associate Director, Event Services
Position Type: Staff Full-time
Hours per week: 40
Weeks per year: 52
Work Schedule: varies

Core Job Duties and Responsibilities:
– Plan and execute sales & marketing efforts promoting the services of the Willits-Hallowell Center and Conference & Event Services to maximize revenue opportunities.
– Leads and manages the ES office and WHC rooms dept. to include the planning and execution of summer conference programs, institutional high-profile events, internal/external programs, wedding ceremonies, and special events throughout the year.
– Oversee or prepare and distribute appropriate documentation, including banquet event orders, contracts, floor plans, and invoices. Manage contracts, deposits, and insurance requirements for meetings/conferences as needed.
– Assigns the coordination of event details among the CES staff, conducts client tours as needed, and maintains continuous communication with the Catering Manager and culinary and service staff regarding customer requirements and to ensure that guest expectations are met and exceeded.
– Serves as the manager on duty at assigned campus events and wedding ceremonies or in the absence of the Catering Manager at the conference center.
– Responsible as the initial contact for high-level internal and external organizations and individuals utilizing ES and the Willits-Hallowell Center.
– In conjunction with the Director of Auxiliary Services develops and maintains policies and operational standards to provide the highest levels of customer service and the campus EMS systems.
– Responsible for content and updates of the Willits-Hallowell Center Event Services promotional materials, social media, and websites including Search Engine Optimization.
– Assist with the development and implementation of the Event Services budget and pricing strategies.
– Oversee the management, training, evaluation, and direction of ES professional staff and WHC Rooms Dept.
– And More

Qualifications:
– Bachelor?s degree and a minimum of 5 or more year?s conferencing and event planning experience in a management capacity.
– Strong knowledge of event management and Microsoft Office Suite software.
– Experience with current sales and marketing strategies is required and experience with website development and social media.
– Strong leadership, planning, communication, and interpersonal skills.
– Highly organized and detail orientated.
– Ability to work nights, weekends, and holidays as needed.

Preferred Qualifications:
License/Certifications: TIPS, ServeSafe and Meeting Management Certificate

Background Checks:
Mount Holyoke College is committed to providing a safe and secure environment, supported by qualified employees that will allow all of its students, faculty, staff and those associated with them to successfully carry out the mission of the college. As a condition of employment, the College will conduct appropriate background checks for all new hires. Mount Holyoke has designated the Office of Human Resources as the office responsible for ensuring that background checks (CORI, SORI, Credit History, & Driver Credential) are completed and utilized in the hiring process and Five College Office of Compliance and Risk Management as the office responsible for facilitating background checks as articulated in this policy.

Special Instructions for Applicants:
Apply online; application materials must include:
1. A cover letter summarizing interests and qualifications
2. A complete resume or curriculum vitae
3. Contact information for 3 professional references

Mount Holyoke College is an Equal Opportunity Employer.