Account Manager

Description

Account Manager

Building 1 | Westfield, MA

This position is for an Established Account Manager professional. Key point of contact for external customers for all matters concerning order status, delivery, new part introduction ensuring that both the Customer and Cadence Aerospace objectives are met.

Duties/Responsibilities:
– Responsible for customer relationships, development / service levels to meet strategic growth plan
– Responsible for submitting Engineering Change Request from customer to the appropriate team for cost and schedule impact. Communicate impact to customer and implement change if accepted.
– Responsible for Daily and Weekly customer status calls customers for all matters concerning order status, delivery, new part introduction
– Coordinate with various departments to ensure on time delivery and expedited material supporting assigned customer programs while meeting business goals
– Responsible for NPI Process management, including developing product milestone to best serve customer needs, while maintain business contractual commitment.
– Responsible for tracking and reporting to internal and external customer status of NPI until completion and shipments of product
– Responsible for submitting Engineering Change Request from customer to the appropriate team for cost and schedule impact. Communicate impact to customer and implement change if accepted.
– Support Production control on all customer portal activities and commitments
– Communicate and resolve scorecard discrepancies with dedicated account to ensure accuracy of supplier rating is captured.
– Support operations as needed to execute on sales plans
– Be onsite both locations 50% of the time.
– Other related duties as assigned.

Education, Skills, and Physical Requirements:
– Excellent verbal and written communication skills.
– Experience working in the aerospace industry
– ERP experience
– Bachelors, degree or 5 year industry experience preferred
– Experience with customer facing communications and product manufacturing
– Microsoft Office Suites experience
– Ability to multi-task in a fast-paced environment
– Knowledge of finance and mathematics
– Prolonged periods of sitting at a desk.
– Must be able to lift to 25 pounds at a time.